Reliability remains the same:
Switching to an ESCO will not change the reliability of your energy supply.
Electricity and gas will continue to be delivered through utility-owned wires and pipes, and the Public Service Commission will continue to oversee the safety and reliability of the delivery system.
Your utility is required to continue supplying your electricity and gas without any interruptions if your ESCO cannot provide service for any reason.
Your electricity and gas service can be shut off only by a representative of your utility. However, an ESCO may request that the utility suspend delivery service due to unpaid bills.
For any electric or gas emergency, continue to call you utility even if an ESCO supplies your electricity or gas.
No matter who supplies your electricity or gas, you remain a customer of the utility for your delivery services.